Delivery and returns
Changes and Returns
When you purchase online, you have a statutory right to return a Product for up to 14 days after your order has been delivered (cooling off period). However, we can change or cancel an order right up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund. Any products returned including the documentation and original packaging must all be in a re-saleable condition.
Faulty Goods
if goods are found to be faulty we should be notified to discuss a return. After you have returned faulty items they will be inspected before a refund is applied, If the item is not deemed faulty upon inspection you will be charged return carriage at cost.
Claims
If a product is damaged please contact us and we will organise a replacement or refund. If damaged in transport, any claim may not be entertained by the courier once the delivery has been accepted. Any package with visible damage must be noted to the courier who should advise what should be done to protect you in the event this has caused product damage.
Delivery Charges
We offer simple and straight forward charges for delivery. A flat charge of £5.95 for goods with a total value of under £50.00 and free shipping for a total orders over £50.00. If for some unlikely reason we are unable to deliver to your location you would be informed and an immediate refund applied.
Couries We Use
We use a intermediary parcel company which gives us multiple quotes from the leading courier companies so we can provide the best delivery experience to our customers.
We usually use the following couriers:
Parcel Force
UPS
DHL
Evri
DX